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License Activation Questions |
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How do I activate my license after I have purchased a license from Neelian?
To activate the license, Neelian shall require to received full payment from customer, before can proceed to activate any licenses. For customer who purchased any Sage UBS products from Neelian, customer may require to complete in the Sage UBS License Registration Form, and fax to +05-241 3900 or email to license@neelian.com.my. In order to activate the license, please take note that the form is to be filled in complete and correct before send to Neelian for license processing.
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For how long the license activation being processed?
The license activation being processed within 3 to 5 working days. After license has been activated, Neelian shall made an arrangement to process for installation.The installation is subject additional installation fee. Subject mentioned may imposed or changed in varies.
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I want to format my CPU, but how about my license database will be lost. What should I do?
For this situation, customer may strictly require to made a full system backup before sending the CPU to computer shop for CPU formatting process. The backup data need to safely kept on other disk drive. |
Can I send to Neelian to format my CPU?
Yes. Neelian may assist customer who request for formatting CPU. Customer shall require to bring along the CPU OS. Please take note that Neelian has a right to reject any formatting service, for non-genuine CPU OS, handover by customers. Formatting CPU service may subject for a formatting charges. |
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I have backup and formatted my CPU, and after formatted, my license can't work as usual. Why?
After backup and formatting CPU process, all licensed system may not be functional as usual. The license need to send back to Neelian to request Re-Issuance License. In order to process a re-issuance license, customer require to complete the Request Re-Issuance License form and fax to +05-241 3900. Attached the license "REG" file and email to license@neelian.com.my. Shall require more information about Re-Issuance license, please call to +605-249 3900. |
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How do I inform Neelian if there any changes on the registered such as mailing address, contact number, fax, email or person in-charge name?
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I am a Neelian active NeeCare Contract user. How do I request a service using online from Neelian?
All active NeeCare Contract customer is automatically applicable to use the Neelian Customer Portal link to submit request service online using the portal. The Neelian Customer Portal may only be available effective from the signed contract date and will auto expires within a year after. All active contract customer shall require to have a valid email address and will received a username and password to get accessed. Shall require further details, please contact us or download the Customer Portal Guide Book. |
I'm not satisfied with my current service level of my current servicing agent. Can I make a request to change to Neelian?
Yes. You can forward your request to Neelian in writing together with the reason of the change. Please furnish your desired partner/ agent/ associate company that will be serving you in future. You may download the form Change Of Servicing Agent. |
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My company is a heavy user and we have several branches nationwide. How do we request a yearly basis service contract from Neelian?
Yes. We do have a flexible yearly contract or per service package. For yearly contract is a unlimited service contract covers for one year from the subscription date. Contract basis refers on giving an unlimited service to the customers on business hours and days from 9am - 6pm every Monday to Friday, and 9am to 1.30pm on Saturday, except for public holiday. Find more information about service contract and to subscribe download the NeeCare Service Contract Subscription Form and fax to +605-241 3900 or email to administrator@neelian.com.my |
What is Sage Cover and why do I need to subscribe it?
Sage Cover is a way to protect your investment in Sage UBS Software. Your subscription to Sage Cover secures your rights to future software enhancements. If an active Sage Cover user, the software may available to download if Sage UBS has release a new software features and updates. Sage Cover also inclusive a 1st year basic Sage Cover for a all new purchase of any products. |
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My Sage Cover expires, and do my system works as usual?
Yes, you have a permanent license to use UBS software. Renewal of Sage Cover plan is optional but highly recommended because you can receive and enjoy the latest software features and updates. |
I want to know about my hardware product warranty. How may check the warranty details?
To check for the warranty details, please click here. |
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